Terms & Conditions
Ibiza Summer Villas is an independent company that works on behalf of the owner of the property. The contract is stipulated between the owner represented by Ibiza Summer and the tenant.
You, our customer, when there is more than one of you, are each responsible for all obligations for the properties in full. The customer by making a deposit payment is deemed to have confirmed the contract and to have accepted these terms and conditions.
You agree to pass on these Terms and Conditions to all members of your party, as they govern the property rental and everyone in your party.
When making a booking, you, our customer, are required to pay 50% of the rental price. This deposit payment needs to be received within three days of booking to secure the villa. All our prices are quoted in Euros however we, the company, may invoice you in Pounds Sterling at our discretion. Once this 50% booking deposit is received, we will issue you with a booking confirmation via email. The remaining 50% of the villa rental must be settled on arrival in Cash Euros. Additional costs such as gas, electricity and water are included in the villa rental price (excluding lets of two months or longer). All payments made via credit card will incur a 3% charge as requested by our Merchant Service.
Before booking, please ensure you check the location of the villa on the map on the website advert. We accurately advertise the location of each villa. Guests are also sent a map link to the exact location with their booking confirmation. We will not be held responsible should you arrive and not be satisfied with the location. It is a reality that plane noise can be heard from some villas around the Ibiza Town and Playa d’en Bossa area, due to the towns proximity to the airport.
3. Early check-in and late check-out service
Where possible, we can arrange for your villa to be ready earlier than 3pm on your day of arrival. It may also be possible to allow you to stay in your villa later than 10am on your day of departure. This service costs 20€ per person, with a minimum charge of 80€. If you only need to bring forward or extend your stay by only a couple of hours, the charge will be reduced.
This service is subject to availability and due to the possibility of late bookings either side of your occupancy, we can normally only confirm an early check-in or late check-out a few days prior to your arrival or departure. For this reason, the charges for this service are to be paid in cash on arrival for early check-ins or during your occupancy for late check-outs.
If you know in advance that your flight times are problematic for the check-in or check-out times, and you want to guarantee an early entry or late departure, why not consider booking an extra night at the beginning or end of your holiday? Our Bookings Team will be happy to advise and talk through your options.
4. Term of Rental Accommodation
The property you have rented will be available between 15:00 – 17.00 on the day of your rental period until 10:00am on the last day. This can vary from villa to villa. If you leave later than this time, we have the right to charge you for an extra day. The exact time of your check in will be confirmed to you a week prior to your arrival subject to us receiving your flight information.
There will be a cleaning fee of 200 Euros added to your final payment.
At the end of your holiday you are obliged to return us the villa keys. Any loss of keys will be charged at 50€ per key. This amount varies in some villas. Should your villa have a remote control for the electric gate, a loss of this remote will cost 100€.
The rubbish should be removed daily from the villa and put in the large bins that are provided on the roads. Upon check in, our representative will point out the nearest place for you to deposit your rubbish. Should there be rubbish left at the villa upon your check out there will be a charge. The charge starts from 100 E.
Unless authorised in writing by Ibiza Summer Villas, you must not exceed the stipulated number of people allowed in the property. In the event that the maximum number is exceeded without prior agreement, the Property Owner reserves the right to refuse or revoke the booking at their sole discretion.
No pets are allowed without our prior written consent.
Your check in representative will go through the rules and regulations of the villa that you are staying in. We ask that you understand in full as these rules are put in place to help you enjoy your holiday. Should only one member of your party be present at check in, we would ask that the rules be understood by the whole of your group.
Unfortunately Ibiza is not isolated from robberies and as a result we have to ensure that we advise our clients to be vigilant at all times. We would suggest that you use the safe (should your villa have one) at all times keeping your passports and money locked away. When you leave the villa during your holiday, you must lock all windows, doors and gates securely. We would strongly suggest that you use the legalized taxi’s to get out and about around during your holiday as opposed to the pirate taxi’s that can appear easier to call and quicker to use.
If items are hired or bought with you which put additional pressure on the villas electricity supply, such as sound systems and music speakers, we will not be held responsible if the villa can not cope with the additional demand.
Ibiza Summer is not responsible for diminution of enjoyment arising in relation to matters of local engineering and construction works.
We may need access to the property during your stay for any repairs and maintenance required, but we will tell you in advance and keep any disruption to a minimum.
Whilst we do our best to ensure the accuracy of the descriptions our website, we can not be held responsible for changes owners have made that we haven’t been informed about.
5. Customer Behaviour
You must behave considerately towards others. If you cause unreasonable annoyance, noise, damage, crime or danger, we have the right to evict you. You will be given a verbal warning as a first step. Should the issue continue you will be issued with a written warning. A third warning will result in eviction from the property. In serious cases, we may evict you without previous warnings.
You agree not to do anything that might jeopardize any insurance cover on the property. No parties or functions such as weddings are allowed without our prior written consent. Any parties held without our consent may result in the loss of your security deposit. Music and any type of noise must be kept to a minimum between the hours of 00.00 and 8.00 daily.
6. The Property Owner
The Property Owner or his/her representative shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy for the purposes of inspection and maintenance.
Dealing with problems: It is a reality that problems can occur in any property, just as they do in your own home. Ibiza Summer Villas and owners will do their utmost to maintain the property in full working order and act quickly if you find something at fault. It is a reality however that sometimes it simply isn’t possible to find a contractor or repairman on a Sunday or public holiday.
7. ADW – Accidental Damage Waiver:
Most bookings with us will incur a non-refundable charge called an Accidental Damage Waiver (ADW). This will be added to your invoice and is payable on arrival in Cash Euros. The ADW is used to cover accidental damage that may occur at the villa and is charged at 15€ per person, up to the maximum occupancy of the property. For example, should the villa sleep 10 people, then the ADW will be charged at 150€ regardless. If there are a smaller group staying in a villa sleeping 10, you will be charged 150€ still. This waiver has maximum limits for damage caused to any part of the property or its facilities but excludes negligence and vandalism.
The ADW is applicable for selected villas only.
In cases where the Security Deposit (SD) is required, this amount varies between 1000 E – 3000 E depending on the villa. We would ask that this is paid by PayPal or brought on arrival in your preferred currency.
You are responsible for all loss or damage wether caused by you or your guests. We may charge you extra if the property requieres excessive cleaning or rubbish removal. The security deposit is to be in cash form or PayPal. We don not accept credit card or cheque as a form of security deposit.
The ADW will not cover clients for willful, deliberate or malicious damages to the villa or it’s contents. Nor for damages or breakages that are not reported during the clients’ occupancy of the villa. It does not cover damage to the pool, or to the cost of draining and refilling the pool due to broken glass or other items being found in the pool.
The ADW does not cover fines from the police or other island authorities incurred for any type of anti-social behavior, illegal activity or complaints arising from noise or disturbance.
The ADW does not cover extra cleaning or rubbish removal costs if the villa is deliberately left in an excessively dirty state.
All areas that will be charged for will be documented by photo and these will be send to you by email.
It is in your best interests to ensure that the inventory is accurate when you arrive at the villa so that any loss or damage is not wrongly attributed. We ask you to inform us of any discrepancies or malfunctions within 24 hours of arrival, after which time you will automatically be deemed to be responsible.
On your departure should everything in the villa be satisfactory, you will receive your security deposit in full. Please note that all the party must vacate the property once we hand the security deposit back to you.
8. Booking Restrictions
Bookings cannot be accepted from persons less than 18 years of age. We reserve the right to refuse a booking without any given reason.
Our prices are those on our website, unless we agree otherwise in writing. We may change website prices without notice. Once you confirm a booking or pay any deposit, you are bound to pay the full price of the property.
Not all properties on our website are available for weekly holiday rental. Some properties are available for long term annual rental and others are for display purposes only.
9. Cancellations of Booking by the Company
Coronavirus (COVID-19) Guidance – updated on 15 April 2020
Due to the on-going situation with COVID-19, the Foreign & Commonwealth Office (FCO) now advises against all but essential travel. Please click on the following link for the latest information about travel advice to Spain.
Please see below on how we will be managing this:
CUSTOMERS DUE TO TRAVEL UP TO 31 MAY 2020
Whilst there are no travel restrictions in place for the month of May, it is likely to change and we are acting accordingly. We are currently prioritising the clients that are due to travel in April/May and discussing their options, including moving holidays to a later date in Summer 2020 and in some cases Summer 2021. Please note that moving to Summer 2021 could be subject to an additional fee. In all cases we will try to be flexible wherever possible.
As you would expect we are responding to many emails daily and we ask you for your patience at this time. We will respond to you as quickly and efficiently as we can. Please note that we are contactable by email only during this lockdown period.
CUSTOMERS DUE TO TRAVEL FROM 1 JUNE 2020
At this stage, there are no travel restrictions in place for June. Again, this could change as we are aware some airlines have cancelled scheduled flights throughout the month of June. However there are still airlines operating as you would expect. Until a restriction is in place for June we are unable to amend your booking. We are monitoring the situation closely as we are aware that this can change at any time.
WHAT IF I DECIDE I DON’T WANT TO TRAVEL
Our advice to customers with future bookings is to be patient. Whilst you can of course cancel your holiday, you will not be entitled to any compensation, as the reason for the holiday not continuing is outside the control of Ibiza Summer Villas.
As mentioned, we are experiencing an high volume of enquiries. We are taking measures to support our staff as they work tirelessly to make contact with our customers during this extraordinary time.
We thank you for your patience and understanding at this time.
We do not expect to have to make any change to your booking, although we may need to do so in relation to factors beyond our reasonable control. Such factors may include the sale or withdrawal of the property by the owner, or the property otherwise becoming uninhabitable, e.g. due to fire or flood. In such cases, we will advise you of the situation as soon as reasonably possible. We will always make every effort to find a suitable equivalent alternative. If we are unable to find one for you, or you are unhappy with the alternative offered, we will refund in full all monies paid and shall be under no other liability.
10. Cancellations of Booking by the Customer
You can cancel a booking at any time. All cancellations must be advised in writing and sent to Ibiza Summer Villas at Calle Riu Guadiana Nu 52, San Jose de Sa Talaia 07817, Illes Baleares, Spain. You must state the reason for the cancellation.
It is at The Property Owner’s discretion as to whether you are entitled to a refund of monies. Unless the property is re-booked at full price and the Owner agrees, the booking deposit will not be refunded. We will do our best to find a replacement booking for your property, and this is often possible.
Should your villa booking be affected by Force majeure you are not entitled to a refund or compensation. Force majeure means unusual and unforeseeable circumstances beyond the Company´s control, the consequence of which neither the Company´s could avoid even with all due care, including, but not limited to, war, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, unavoidable technical problems with transport, machinery or equipment, power failure, changes imposed by rescheduling or cancellation of flights by an airline, natural or nuclear disaster, fire, flood, drought, adverse weather conditions or epidemics. In order to secure a refund or compensation please contact your Insurance Company in the first instance.
We strongly recommend that you secure adequate travel insurance, which should in most cases, include cover, under certain circumstances, against loss of deposit or cancellation fees, at the time of booking.
Note: If your villa is advertised as having Wifi, we cannot guarantee the strength or availability of the signal.
11. Concierge Service
We do our best supply the highest standard for our concierge services. However as these services are provided by separate companies we are unable to guarantee their performance. Please provide us with as much notice as possible if you require any additional services.
12. Prices in Euros
The prices given are in Euros and the rental period is weekly and Saturday to Saturday only unless otherwise confirmed by our agency. In some cases, Property Owners will only accept bookings for a minimum of two weeks.
13. Caution and Personal Injury
We are not responsible for personal injury to you or your party unless we have been negligent. If the negligence is that of the owner, your recourse must be against such person. Many of the properties have dangers such as swimming pools, dry stonewalls and unfenced drops. Please take care and caution.
Children must always be supervised, especially around the swimming pool.
The customer warrants they shall provide their own Travel and Holiday Insurance, which must be valid for the length of your holiday. Neither the property owner nor representative will be held responsible to loss or damage of personal belongings or personal injury.
It is also worth bearing in mind that holiday properties may not always offer the same standard of comfort and furnishing as your own home. They often reflect local styles, traditions and owners tastes. Comfort levels may be different, for example, kitchens may not include some equipment that is unique to your own kitchen.
If you do break or lose anything of Ibiza Summer Villas or the owner’s, you must tell us so we can arrange replacement or repair. We ask that you do not try to rectify the problem yourself.
14. Social Media
We will often send an invite to our clients to join our social media networks either before, during or after their stay. This invitation is not obligatory to accept. On occasion, we may ask you to participate in social media activity, such as posting photos of your holiday on our facebook page, tagging you in photos the company has taken and posting your written testimonials online. This will never be done without your prior consent and you have every right to refuse permission.
15. Money Back Guarantee
We want to ensure that the booking procedure is as straightforward as possible for our clients. We feel that we have the pick of the crop when it comes to the villas we have on our portfolio and we are confident you will feel the same way too.
Therefore we have introduced for this year our ‘Money Back Guarantee’ (MBG). Ibiza Summer Villas can offer you a full refund for your stay for the following:
· Your party is denied access to your booked holiday villa at check in.
· The villa is misrepresented substantially (false advertising)
The ‘Money Back Guarantee’ (MBG) does not apply if you make a claim based on the following:
· The cleanliness of the villa rental.
· Minor differences in the location of the villa rental.
· The availability of local attractions in the area.
· Maintenance issues with amenities within the villa and the villa grounds.
It is important to remember that we can only offer the ‘Money Back Guarantee’ (MBG) as follows:
· To our clients that have paid in full prior to arrival and it has cleared.
· Claims cannot be made if any of your party choose to stay at the villa or within the villa grounds even for one night.
· Claims can only be made by the lead name in the booking process.
· Ibiza Summer Villas have taken reasonable steps to resolve the issue with your party.
· It is only available on selected villas; please ask for the villa list if you require this information.
We ask our clients to contact the office in the first instance if they want to go ahead with the ‘Money Back Guarantee’ (MBG) on (0034) 971 319 971. We will always try to resolve the issue to the best of our ability however there can be some circumstances that can fall out of our hands. If we are unable to resolve this we shall complete the ‘Money Back Guarantee’ (MBG) within a reasonable time frame (within 28 working days) and we will keep you informed of the process during this time.