Frequently Asked Questions

 

Do I have to arrive on a Saturday?

During peak season, the vast majority of our villas operate on a Saturday to Saturday only basis and we can rarely be flexible on this. We do however have a number of great villas on our books that operate Sunday to Sunday, or on a more flexible basis. So even if you can’t arrive and depart on a Saturday, please talk to us about your preferred dates and we’ll try our best to find you something!

 

Can I stay for less than a week?

As mentioned above, we do have some villas we can be flexible on, so it is worthwhile discussing your preferred dates with us.

Otherwise, during peak season all our villas require a minimum stay of a week. We can however check you in or out on another day, provided the stay still falls within two Saturdays. We would still charge the full weeks rate.

During mid and low seasons (May/June and September/October) we can occasionally offer flexible bookings, depending on availability. This is something we can usually begin offering approximately three months before the arrival date.

 

Can I have a discount if I don’t use the villa to full capacity?

Unfortunately not, all our villa rental prices remain the same regardless of whether you use the villa to full capacity or not.

 

Can I add extra beds?

Unfortunately no. The maximum amount of people we are able to accommodate in each villa is the capacity advertised.

 

Can I have two single beds changed for a double, or vice versa?

We are unfortunately unable to swap beds in the villas. On some occasions, we may be able to push two single beds together to form a double and provide you with double linen, however this depends on the villa beds and needs to be arranged in advance.

 

When can I check into my villa and when do I have to check out?

For most of our villas, check in time is from 3pm and check out time is 10am. We do need to be quite strict on these times, particularly during peak season.

We can occasionally be flexible on these times during low season, however this is not guaranteed and needs to be arranged prior to your stay.

These times may vary in some villas and you will be advised at time of booking and reiterated when your check in details are emailed to you the week before arrival.

 

Can I store my luggage on the day I arrive or leave?

We do not have on-site storage facilities and you are unable to store your luggage in the villa while waiting for check in or after check out. There are however several luggage storage facilities in and around Ibiza Town and we are happy to provide these details on request.

 

Can I book a transfer from or to the airport?

Yes, we can arrange private transfers to and/or from the airport for you and your group, as well as for other transport needs during your stay. These services need to be booked at least 24 hours in advance and prices will depend on the number of people and the pick up and drop off destinations. Please contact concierge@ibiza-summer.com for more information.

 

Do I need to hire a car?

This will depend on your villa location and the type of holiday you wish to have. Some of our villas are located within easy walking distance to the nearest public transport links and local facilities or attractions and are convenient for groups wanting to avoid car hire. And while Ibiza does have a good taxi service, we do recommend car hire for villas located in more remote or rural areas.

Details on whether car hire is essential, recommended or not essential are advertised on each villa page. It’s also a good idea to discuss your location needs with us before booking your villa.

This being said, we always encourage guests to hire a car for at least a day or two of their holiday, regardless of their villa location. This is because there are so many wonderful places to discover in Ibiza that you may otherwise miss without your own set of wheels.

 

Can I bring my pet?

We do have some pet friendly villas however this does need to be arranged with our office prior to booking. This may also mean an increase in the security deposit amount required. If you wish to bring your pet with you on holidays, please discuss this with us before booking.

 

Are your villas equipped for disabled guests?

We do have several villas that are more suitable for disabled guests, some of which also include special provisions such as wet rooms, wider doorways and ramps. Please discuss these needs with us before booking so we can advise the most suitable properties.

 

Can you help book taxis?

At very busy times in summer, such as Saturday evenings, it can take several attempts to get through to the Radio Taxi call centre (Ibiza’s only taxi company). Unfortunately we do not have a direct line to Radio Taxi, therefore we are unable to book taxis for guests. We can however book pre-arranged private transfers if you wish.

 

What is the Security Deposit for?

We require a refundable security deposit when staying in any of our villas. This deposit usually ranges from 1000€ to 1500€ depending on the villa, higher for our more luxury properties. This deposit is to cover any damages, loss or unreasonable mess incurred during your stay.

 

When and how is the security deposit collected and returned?

We can accept the security deposit in either cash or via Paypal.

Security deposits paid by Paypal will need to be settled before check in and you will be advised of the process in your final arrangements, sent to you the week before arrival. Paypal deposits will then be returned to your account within 48 hours after check out.

Security deposits being paid in cash will need to be paid on check in, in a currency of your choosing. You will receive a receipt upon payment and our office will hold the deposit for the duration of your stay. The deposit will then be returned in the same form, on check out.

 

When would you deduct money from my Security Deposit?

We rarely hold back money from a security deposit. On the odd occasion when we do, this would be for damage to the property or contents, loss of keys or villa remotes or unreasonable cleaning required after check out. We may also deduct money if you do not check out before the required check out time.

We do our best to inspect each property before your check in to ensure we are aware of, and can fix, any damage. We do however ask that if you notice any damage please inform us within the first 24 hours of your stay, otherwise we will have no option but to assume the damage has been caused during your stay.

We understand accidents do happen, therefore do not charge for the odd broken glass or plate. We also do not expect the villa to be left as clean as when you checked in, however we do require all rubbish to be removed, dishes washed and the villa to be left neat and tidy.

 

We arrive very late at night and/or leave very early in the morning. Is this ok?

This is no problem. We will make arrangements for one of our representatives to check you in/out of your villa, regardless of the time you arrive/leave.

 

How many keys do I get for the villa?

As standard you will receive two sets of keys per villa. Larger villas will be supplied with three.

 

Do you provide bed linen?

Yes. All beds will be made up and ready upon arrival. Linen for any sofa beds will need to be pre-arranged.

 

Do you provide towels?

Yes. Each villa will have one large bath towel and one hand towel per guest, as well as additional hand towels in each bathroom. Most villas have pool towels provided, however not all.

 

What else is provided in the villa?

We will stock the villa with basic washing up supplies and toiletries to get you started on your holiday, including washing up liquid, kitchen paper, bin rolls, toilet paper and hand soap. Some owners provide kitchen staples such as olive oil, salt and pepper however this is not guaranteed.

 

Does my villa include cleaning?

Stays of two weeks or more will include a full villa clean and linen/towel change once a week, usually on the Saturday.

 

Can I book extra cleaning?

Yes and there is a charge for this. Please let us know if you require additional cleaning throughout your stay and we will advise prices and availability.

 

What other services can you provide?

Our in-house concierge has a wealth of local knowledge and contacts, and is often able to secure a cheaper price than the advertised price for many activities.

Some of the additional services we can help arrange include – but are not limited to – boat hire, private catering, massage and beauty treatments, babysitting and restaurant reservations. We are able to fulfill most requests, so please just ask!

Note: Unfortunately, at this time, we are unable to help arrange club tickets. We can however point you in the direction of reputable sellers.

You can read more about our concierge service here.

We can also provide a pre-arrival grocery service. This is particularly popular for groups that arrive in the late afternoon or evening. You can read more about this service here.

 

What can you provide for infants and children?

We can provide travel cots and highchairs, as well as stair gates should you need them. Please note however there is a limited supply of these, so to ensure availability please request them at time of booking.

We are also able to arrange babysitting should you wish to enjoy some time without the kids during your holiday.

 

Are there sun loungers around the pool?

Yes, all villas should have at least one sun-lounger per guest.

 

Can I hire decks and play music at the villa?

Yes, you can. We do however advise that Ibiza has a strict noise policy. Between the hours of midnight and 8am, you are unable to play loud music or make any unreasonable noise. Excessive noise complaints may lead to a police fine and a possible eviction from the villa.

During the day, we ask you to use your common sense and courtesy as to appropriate levels of noise during the day and early evening, particularly if your villa is in a residential area.

For more information on music equipment hire, please ask.

 

Can I invite other people to the villa during my stay?

You are welcome to invite people to your villa during your stay however we prohibit any additional guests staying overnight that exceed the villas advertised capacity. We also do not allow groups of larger than 25 to be at the villa.

As a security measure, we also advise guests to never invite people they don’t know back to the villa. Private parties are strictly prohibited.

 

How can I contact someone from Ibiza Summer Villas?

There are a number of ways you can contact us.

For bookings and general enquiries, you can email us at info@ibiza-summer.com, use our handy live chat feature on our website or call us on +34 971 319 971 or +44 (0)207 887 2243. Both these phone numbers go directly to our office in Ibiza, however people calling from the UK can call the UK number to pay local rates. Our office is open Monday–Friday, 9.30–18.30 during winter, and Monday-Saturday, 9.30-18.30 during summer.

Upon check in, you will be provided with additional contact numbers for any emergencies during your stay when the office is closed.

 

Is Ibiza safe?

As with any busy holiday destination, petty crime does increase during peak season however we still very much consider Ibiza a safe place to holiday. We have however put together a number of things you can do to minimize safety and security risks during your holiday. You can read all about Safety and Security in Ibiza here.

 

Is the villa secure?

We do our best to ensure all our properties are safe and secure. We do however ask for cooperation from our guests to ensure the villas are kept safe and secure. This includes measures such as never taking a pirate taxi, not sharing your social plans with people you don’t know and always securing the villa before going out. You can read more about Ibiza villa security here and we will also discuss villa security with you on check in.

All our villas have safety deposit boxes and many have alarm systems and you will be shown how to use these on check in.

 

What is the Money Back Guarantee?
We want to ensure that the booking procedure is as straightforward as possible for our clients. We feel that we have the pick of the crop when it comes to the villas we have on our portfolio and we are confident you will feel the same way too.

Therefore we have introduced for this year our ‘Money Back Guarantee’ (MBG). Ibiza Summer Villas can offer you a full refund for your stay should it not be of a certain standard that we promised to you upon booking. There are of course conditions that apply to this and we suggest you to read more in our Terms & Conditions here. Please note that it applies to certain villas and should you require a list of villas then we can certainly provide you with this.