Coronavirus (COVID-19) Guidance
Due to the on-going situation with COVID-19, the Foreign & Commonwealth Office (FCO) now advises against all but essential travel. Please click on the following link for the latest information about travel advice to Spain.
Please see below on how we will be managing this:
CUSTOMERS DUE TO TRAVEL UP TO 31 MAY 2020
Whilst there are no travel restrictions in place for the month of May, it is likely to change and we are acting accordingly. We are currently prioritising the clients that are due to travel in April/May and discussing their options, including moving holidays to a later date in Summer 2020 and in some cases Summer 2021. Please note that moving to Summer 2021 could be subject to an additional fee. In all cases we will try to be flexible wherever possible.
As you would expect we are responding to many emails daily and we ask you for your patience at this time. We will respond to you as quickly and efficiently as we can. Please note that we are contactable by email only during this lockdown period.
CUSTOMERS DUE TO TRAVEL FROM 1 JUNE 2020
We are in the process of dealing with clients that are due to travel for the month of June. We are offering the options as above; moving holidays to a later date in Summer 2020 and should that not be suitable then the offer to be moved to Summer 2021 which could be subject to an additional fee.
CUSTOMERS DUE TO TRAVEL FROM 1 JULY 2020
Spain will have it’s borders reopened for European visitors come 1 July. This is welcome news for us all in Ibiza and the month of June is allowing everyone to prepare for the late start of the season. Tourists will be able to visit Spain from 1 July without having to quarantine for two weeks. However, just as Spain prepares to end its quarantine policy, the UK is set to impose a 14-day quarantine of its own for arrivals from 8 June, including returning holidaymakers. This is continually changing so we will update you as and when we know more.
OUR FLIGHTS HAVE BEEN CANCELLED AND WE TRAVEL AFTER 1 JULY
We are aware that many flights have been cancelled for our clients as flights will be operating at a reduced capacity. As there is no travel ban in place from July, you will be offered the chance to change your flight times/dates with your airline. We will not be able to change your holiday from 1 July to alternative dates for Summer 2020 or Summer 2021.
WHAT IF I DECIDE I DON’T WANT TO TRAVEL
Our advice to customers with future bookings is to be patient. Whilst you can of course cancel your holiday, you will not be entitled to any compensation, as the reason for the holiday not continuing is outside the control of Ibiza Summer Villas.
As mentioned, we are experiencing an high volume of enquiries. We are taking measures to support our staff as they work tirelessly to make contact with our customers during this extraordinary time. Please note that we are all working remotely at this time.
We thank you for your patience and understanding.