Coronavirus (COVID-19) Guidance
In the event of another outbreak of Covid or the FCO suspending travel, affecting travel to and from Spain – The following conditions will apply to all new bookings for 2021:
If you have paid a deposit to secure the villa or your final balance to secure the villa, the deposit or the balance is NOT refundable.
If you the client wish to move your reservation to the following season Ibiza Summer Villas will move your reservation. Again, this is only applicable if there are restrictions in place preventing travel to Spain.
If your reservation is during a period where restrictions prevent you from travelling to Ibiza the move will be made free of charge. Should you not be able to arrive to Spain due to the FCO restrictions, Ibiza Summer Villas will offer you a refund of the amount you have paid.
If your reservation is made under our special offer scheme whereby you the client enjoy a special discount, the special offer will NOT be transferred to the following season. You will be offered a credit note (valid for 365 days from the date of issue) for your reservation equal to the amount of money you have paid, which can be used against any villa within the same price band. If you cannot come to Ibiza at the same time the following season your credit note can be used in other price bands. No refunds will be offered .
DO I HAVE TO WEAR A MASK AND/OR GLOVES?
The use of face masks is obligatory to anyone over the age of 6 years old in all public spaces in Spain, where it is not possible to maintain social distancing of 1.5 metres. Face masks must cover the nose and mouth. Penalties may be imposed if you do not comply.
Those with respiratory problems or those unable to wear a mask due to other health conditions or disabilities are exempt from this rule.
While not mandatory, the use of face masks on children between three and five years of age is recommended.
When entering a supermarket there is an area where you can sanitise your trolley before entering the shop which we strongly recommend. A system is in place where you are to park your trolley at various points in the supermarket to avoid overcrowding. This will be explained to you by signs that are in place or the helpful staff.
WHAT IF I DECIDE I DON’T WANT TO TRAVEL
Our advice to customers with future bookings is to be patient. Whilst you can of course cancel your holiday, you will not be entitled to any compensation, as the reason for the holiday not continuing is outside the control of Ibiza Summer Villas.
As mentioned, we are experiencing an high volume of enquiries. We are taking measures to support our staff as they work tirelessly to make contact with our customers during this extraordinary time. Please note that we are all working remotely at this time.
We thank you for your patience and understanding.