Coronavirus (COVID-19) Guidance

Due to the on-going situation with COVID-19, the Foreign & Commonwealth Office (FCO) now advises against all but essential travel. Please click on the following link for the latest information about travel advice to Spain.

www.gov.uk/foreign-travel-advice/spain

and also on the following link which provides advice on what to do when visiting Spain at this time:

www.gov.uk/foreign-travel-advice/spain/staying-during-coronavirus

Please see below on how we will be managing this:

As you would expect we are responding to many emails daily and we ask you for your patience at this time. We will respond to you as quickly and efficiently as we can. Please note that we are contactable by email only during this lockdown period.

CUSTOMERS DUE TO TRAVEL FROM 1 JUNE 2020

We are in the process of dealing with clients that are due to travel for the month of June. We are offering the options as above; moving holidays to a later date in Summer 2020 and should that not be suitable then the offer to be moved to Summer 2021 which could be subject to an additional fee.

CUSTOMERS DUE TO TRAVEL FROM 1 JULY 2020

Spain will have it’s borders reopened for European visitors come 1 July. This is welcome news for us all in Ibiza and the month of June is allowing everyone to prepare for the late start of the season. Tourists will be able to visit Spain from 1 July without having to quarantine for two weeks. However, just as Spain prepares to end its quarantine policy, the UK is set to impose a 14-day quarantine of its own for arrivals from 8 June, including returning holidaymakers. This is continually changing so we will update you as and when we know more.

OUR FLIGHTS HAVE BEEN CANCELLED AND WE TRAVEL AFTER 1 JULY

We are aware that many flights have been cancelled for our clients as flights will be operating at a reduced capacity. As there is no travel ban in place from July, you will be offered the chance to change your flight times/dates with your airline. Your holiday dates can only be changed at the discretion of the owner after 1st July to alternative dates for Summer 2020 or Summer 2021

WILL I HAVE TO QUARANTINE?

Blanket restrictions on non-essential overseas travel will be relaxed in the UK from 6 July, the UK Government have announced. However at this time should you arrive in the UK before 6 July then you will have to self-quarantine for 14 days. You do not have to self quarantine upon your arrival in Spain at this time if arriving from the UK.

Holidaymakers are expected to be allowed to travel to certain European countries without having to spend 14 days in quarantine when they return.

DO I HAVE TO WEAR A MASK AND/OR GLOVES?

The use of face masks is obligatory to anyone over the age of 6 years old in all public spaces in Spain, where it is not possible to maintain social distancing of 1.5 metres. Face masks must cover the nose and mouth. Penalties may be imposed if you do not comply.

Those with respiratory problems or those unable to wear a mask due to other health conditions or disabilities are exempt from this rule.

While not mandatory, the use of face masks on children between three and five years of age is recommended.

The use of disposable gloves is required in all supermarkets. The supermarkets do supply these however we do suggest that you bring your own with you just in case there is a shortage.

When entering a supermarket there is an area where you can sanitise your trolley before entering the shop which we strongly recommend. A system is in place where you are to park your trolley at various points in the supermarket to avoid overcrowding. This will be explained to you by signs that are in place or the helpful staff.

WHAT IF I DECIDE I DON’T WANT TO TRAVEL

Our advice to customers with future bookings is to be patient. Whilst you can of course cancel your holiday, you will not be entitled to any compensation, as the reason for the holiday not continuing is outside the control of Ibiza Summer Villas.

CONTACTING US

As mentioned, we are experiencing an high volume of enquiries. We are taking measures to support our staff as they work tirelessly to make contact with our customers during this extraordinary time. Please note that we are all working remotely at this time.

We thank you for your patience and understanding.

Updated 30.6.2020