Arrival and Departure
One week prior to arrival, you will be sent your final arrangements which include confirmation of check in time, address and directions to your villa or the arranged meeting point, instructions for how and when to contact us and a reminder of the necessary paperwork and payments you need to bring.
It is always a good idea to have any additional activities or services such as car hire, private catering, boat bookings, private transfers, restaurant reservations and so on organized prior to arrival. Please ask if you would like more information on these extras. We also offer a pre-arrival food and drink shopping service should you wish to stock the fridge before arrival.
On arrival you will need to have with you:
- The remaining rental payment if not already settled.
- The security deposit in cash (euros, GBP or US dollars) if not already paid via PayPal before arrival day.
- The Balearic Eco Tax, which is 1.10€ per adult/per night. More information on the Balearic Eco Tax here.
- Photocopies of each guest’s passport if not already emailed to us.
- Any outstanding payments for additional services organised with our concierge department, including Welcome and BBQ Hampers.
Important: Unless we have all of the above at or before check in, we cannot hand over keys for your villa.
Check in is usually from 15.00 however this varies between villas. We do not operate a key-pick up system – A representative from Ibiza Summer Villas will always meet you either at the villa or the pre-determined meeting point, regardless of your arrival time.
Our rep will then take you through the villa to familiarize you with how everything works. They will also go over your welcome pack, which includes a map of Ibiza, information on the island, important telephone numbers and the villa rules, as well as receipts for the above-mentioned payments.
We do our best to inspect each property before check in however if you find we have missed something broken or not working, please inform us within 24 hours. This way, we can have it rectified as soon as possible and your security deposit is not compromised.
Check out time is 10.00 unless otherwise arranged. Late checkouts are occasionally possible in low season however need to be arranged with the office on the day of arrival and are not guaranteed. In peak season a late check out is not possible.
To prepare for departure, we ask that you remove all rubbish from the villa, wash all dishes and complete a basic tidy of the villa. We do not expect the villa to be in the same condition as when you arrived however we do ask that it be left neat and tidy.
On the day of departure either a representative from Ibiza Summer Villas or the villa owner will arrive 15 minutes prior to the agreed check out time to complete an inspection of the property. Should nothing be broken, damaged or lost, the villa is reasonably clean, and all keys and remotes are returned, your security deposit will be returned. Once the deposit has been returned, all guests will need to vacate the property. If you have paid the security deposit by PayPal, this will be released within 48 hours of departure.