Arrival and Departure


One week prior to arrival, you will be sent your final arrangements which include confirmation of check in time, address and directions to your villa or the arranged meeting point, instructions for how and when to contact us and a reminder of the necessary paperwork and payments you need to bring. We can only send these to you once we have received your flight information.

It is always a good idea to have any additional activities or services such as car hire, private catering, boat bookings, private transfers, restaurant reservations and so on organized prior to arrival. Please ask if you would like more information on these extras. We also offer a pre-arrival food and drink shopping service should you wish to stock the fridge before arrival.


On arrival you will need to have with you:

  • The remaining rental payment if not already settled.
  • The ADW deposit in Cash Euros.
  • The Balearic Eco Tax, which is 2.20€ per adult/per night. More information on the Balearic Eco Tax here.
  • The Cleaning Fee of 200 E.
  • Photocopies of each guest’s passport if not already emailed to us.
  • Any outstanding payments for additional services organised with our concierge department, including Welcome and BBQ Hampers.

Important: Unless we have all of the above at or before check in, we cannot hand over keys for your villa.

Check in is usually from 15.00 however this varies between villas. We do not operate a key-pick up system – A representative from Ibiza Summer Villas will always meet you either at the villa or the pre-determined meeting point, regardless of your arrival time.

Our rep will then take you through the villa to familiarize you with how everything works. They will also go over your welcome pack, which includes a map of Ibiza, information on the island, important telephone numbers and the villa rules, as well as receipts for the above-mentioned payments.

We do our best to inspect each property before check in however if you find we have missed something broken or not working, please inform us within 24 hours. This way, we can have it rectified as soon as possible and your security deposit is not compromised.


Check out time is 10.00 unless otherwise arranged. Late checkouts are occasionally possible in low season however need to be arranged with the office on the day of arrival and are not guaranteed. In peak season a late check out is not possible.

To prepare for departure, we ask that you remove all rubbish from the villa, wash all dishes and complete a basic tidy of the villa. We do not expect the villa to be in the same condition as when you arrived however we do ask that it be left neat and tidy.

On the day of departure either a representative from Ibiza Summer Villas or the villa owner will arrive 15 minutes prior to the agreed check out time to complete an inspection of the property. Should nothing be broken, damaged or lost, the villa is reasonably clean, and all keys and remotes are returned, your security deposit will be returned. Once the deposit has been returned, all guests will need to vacate the property. If you have paid the security deposit by PayPal, this will be released within 48 hours of departure.


Luggage Storage Facility

Late flight booked upon your departure…? Save the hassle of dragging your luggage to the beach and take advantage of our luggage storage facility. Available from 10am upon your day of departure until 21:00 you can store your suitcases for 10 E per bag in a safe and secure locker upon our private premises. Please contact us for further details and pre-booking this service.

Pre Arrival Shopping

We want you to enjoy the swimming, sunshine and your villa for the maximum amount of time possible. Therefore we are offering an exclusive welcome hamper service that can be laid out in your villa welcoming your group on arrival. We offer a hamper that covers all the basic essentials for the first few days. You can of course add additional items from our list and should you require anything else just drop us an email and we can arrange that no problem.

Private Catering

It’s great sampling some of the local restaurants whilst you are here in Ibiza and we can certainly point you in the direction of some of the best places to visit. However there are times when you may just want to take advantage of a private chef who can rustle up a feast in your villa and we can arrange this for you no problem. This service is always popular with our clients so we would strongly recommend pre-booking this in advance. We can offer you a variety of chefs and cuisines depending on what you are after.

Additional Cleaning & Linen Services

Your villa is cleaned and prepared for your arrival. We don’t have a daily cleaning and linen service in place however should you wish to take advantage of any additional cleaning or linen changes then this can be booked for you during your stay. For cleaning we would always suggest a minimum booking period of 2 hours for a cleaner.